Ryad Dyor values you as our guest and respects the privacy of our visitors to our website. We are committed to protecting the information that you share with us.  As part of our commitment, we have set up a privacy policy that applies to our products, services and website at ryaddyor.com (“Website”). This Privacy Policy is to help you to understand how we collect and protect your information. We also inform you about your rights under the applicable data protection through this Privacy Policy.

Personal Data

At various time, we may collect information about you. Ryad Dyor defines “Personal Data” as any information provided by you when interacting with us. The data that we may collect include, but are not limited to:

• Contact data: Full name, date of birth, gender, postal address, email address and phone number.
• Financial data: Credit card details, security code, expiration date, transaction history or other payment data.
• Information data contained on a form of identification: IF card, passport or driver license.
• Health information where provided.
• Stay related information: arrival and departure date.
• Your preferences and interests such as room preferences, service preferences, food and beverages preferences.
• Technical data collected when you navigate to our website, which Includes: Information related to the browser or device used to access our website,  Internet Protocol (IP) address, country origin, browser type and version, time zone setting and location, operating system and platform, information about how you use our website.
• Guest feedback survey: Includes your reviews, feedback and opinion about our Villas may be kept and added to your personal information.

Any Personal Data about other people that you submit to us or our Service Providers (e.g., if you make any reservation for another individual), you represent that you have the authority to submit their personal data and you permit us to use the data under this Privacy Statement.

Collection of Personal Data

Information may be collected both directly via our website or from third parties whom we do business (travel agents, airlines, event planners or other similar providers). Personal Data may be collected on a variety ways, including but are not limited to:

• Hotel activities: reservations fulfilment information, purchasing goods or services through our Websites, special request.
• Communication via our online services, posting to social media pages, participation in customer surveys,  subscription to newsletter, in order to receive offers and promotional email.
• Communication via phone, email and fax.
• Transmission of information from third parties: tour operators, travel agencies (online or offline), reservation systems and others.
• Other sources: we collect Personal Data from other sources, such as public database, joint marketing and third parties.
• Internet activities : Personal Data collection from internet-connected devices available in our properties.

Purpose of Personal Information

Personal information collected will be used in various ways such as for our legitimate business and commercial interests, including but are not limited to the following:

• Enable you to use our website.
• Personalize the services according to your preferences in making your stay memorable, this includes data we collect when you call our call center, stay at our property and use any of our online services. This will allow us to provide a tailor made experience to your Personal liking.
• Verify your identity.
• Processing transaction such as reservation facilitation, payment and fulfilling a request.
• To send administrative information, newsletter if you have chosen to subscribe to our mailing list, marketing communications and promotional offers.
• For business operation purposes, such as data analysis, satisfaction survey and perform a market research.
• To offer loyalty programs, inform your account status, administer points and rewards earned through each stay.
• To comply with legal and regulatory obligations.

Disclosure of Personal Information

Ryad Dyor goals is to provide you with the highest level of hospitality and services, and to do so, we may share your Personal Data with the following but are not limited to:

• Between and among Ryad Dyor for above purposes and to facilitate our business operations. We share your Personal Data and Other Data to fulfil and complete your reservation.
• With Third-party service providers that perform certain business activities on behalf of Ryad Dyor that require this information to process the service requested such as; payment service providers, IT and marketing support, service providers and other consultants.
• Any Ryad Dyor partner involved in the process of making your travel arrangements (e.g., travel agents, organizers, employers, partners) in order to fulfil contractual obligations.
• When necessary, with any law enforcement, courts, government, local or foreign regulatory bodies and national security authorities
• In emergency case and in need to safeguard the life, health and property of an individual or corporation

Collection of Other Information

“Other Data” refers to data that does not reveal your specific identity or does not directly relate to an individual. This include but are not limited to:

• Browser and device information
• App usage data
• Demographic information
• Information collected through cookies, pixel tags and/or other technologies

To extent Other Data reveal your specific identity or relate to an individual, Ryad Dyor will treat Other Data as Personal Data.

Data Security

Ryad Dyor will take appropriate measures to safeguard your Personal and Other Data, to protect your data and ensure the ongoing confidentiality and integrity, with the current state of the art technologies, to protect the data against loss, falsification or access by unauthorised third parties. Ryad Dyor cannot promise “guaranteed security” on or off the internet, any transmission is at your own risk. Ryad Dyor will use strict procedures and security features to prevent unauthorised access.

If you have reason to believe that your interaction with us is no longer secure, due to the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section, below.

Cookies and Similar Tracking Technology

Cookies are small text files sent by a web server to your web browser and saved locally on your device. Ryad Dyor uses cookies or other tracers on its website. This will enable Ryad Dyor to track usage patterns, enforce security and offers you customized content. Cookies will also help us to provide, protect and improve our services. Cookies will not cause any harm to your device and do not contain viruses. You may adjust your cookies preferences by changing the setting on your browser. View our cookie policy here.

Privacy Rights

You have the rights to obtain information and access your personal data collected by Ryad Dyor. However, to gain the access, we require you to prove your identity at the same time of making such request. You will also have the right to have your personal data rectified, erased or have the processing of it restricted.

Changes

We may amend this Privacy Policy from time to time, in order to meet the changes in the regulatory environment, business needs or to satisfy the needs of our guests and customers, properties and service providers. Consequently, we encourage you to check this Privacy Policy regularly and/or any event when making reservation.

Contact Us

Please contact us if you have any questions related to the Privacy Policy, wish to exercise your rights of access, or wish to seek other assistance as described above.

Tel: +212 524 375 980
Tel: +212 661 223 134
Email: info@ryaddyor.com

Ryad Dyor – Cookie Policy

All modern websites these days need to collect basic information of its users to work properly and personally. To do so, our site will generate back end small text files known as cookies on the users’ device. These will allow our website to recognise you on every visit and on subsequent visits to our website. This is useful as cookies allow a website to recognise a user’s device, which will then allow users to navigate between pages more efficiently, remember preferences and generally improve the overall experience. Cookies will also allow us to tailor made adverts and information based on your interest through tracking your browsing history.

Cookies are stored during a session and automatically deleted when you close the browser. Persistent cookies however, will remain on the user’s device to remember your preferences when you return to our site.

Consent

By using the Ryad Dyor website you consent to the use of cookies in accordance to the above Cookies Policy and Privacy Policy. You will notice a pop up upon landing on our website to this effect, although it may not appear during frequent visits, you may withdraw your consent at any time by following your browsers setting.

Edit Your Cookie Settings

If you do not agree with the full policy, we advise you to disable cookies on your web browser. IMPORTANT: Do note that some of the services and details will not function if cookies are switched off.

Although most browsers are set to accept cookies automatically, users have the full control to alter the settings. You may delete cookies individually, delete all, block specific third party cookies or accept all. Refer to your browsers preferences to see how to set cookies setting.

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